If the product of the paid order is out of stock or is returned due to a product problem, or if one of the products is out of stock and there is no possibility of the product coming back in stock in the shortest possible time, the payment will be refunded.In case of product returns, a decision on refund will be made after evaluating whether the product is resalable. Click here to learn more about the Return Policy.

Refund methods are given below-

Time Required for Refund: Refund will be initiated through the same method of payment within 72 hours from the date of refund request.In case of a refund of a payment made by debit or credit card, it may take 5 to 10 business days for the payment to hit your account statement. If it does not show on your statement within this time, please contact your card issuing bank or email us at support@buyuz.com.bd with your order number.

Refund Charge: No charge will be applicable for refund, i.e. the amount you pay will be refunded. However, if the product has been handed over to the courier or for any reason after delivery (if there is a problem with the product, exchange or warranty policy will be applicable), you will return it and get a refund. In such cases, the courier charge and processing fee will be 100 Taka for each order within Dhaka and 200 Taka for each order outside Dhaka + payment settlement fee (if applicable) and the remaining amount will be refunded.

Discount or offer refund conditions: If there is an offer on bKash, Rocket, Nagad, Visa, Master Card or Amex Card and that order or transaction is refunded, the discount or cashback amount is not refundable. That is, if you pay 900 taka for a product worth 1000 taka on offer or if you pay 1000 taka and get any cashback, in case of refund, the cashback amount will be deducted and in case of discount, only the amount you paid will be refunded.